Shipping Information

Fast, reliable delivery to your door

Same-Day Dispatch

Order by 2pm AEST Tuesday to Friday for same-day dispatch on in-stock items. On Mondays, order by 8am AEST.

Plastic-Free Packaging

We even use paper tape to ensure your order arrives completely plastic-free.

Google 5 Star Trusted Store

Rated 5 stars by our customers for quality service and products.

Our Own Warehouse

Picked and packed with care in our own warehouse for quality control.

Flat Rate Shipping

Australia-wide $10.95 or free over $120. Overweight or oversize orders may attract a small surcharge, which we subsidise and calculate at checkout.

Easy Returns

45 days change of mind returns for your peace of mind.

Delivery Options

Standard (Australia-wide)

Reliable, plastic-free delivery with full tracking via Australia Post.

Flat $10.95 • Free over $120
Dispatch cut-off: 2pm AEST (Tue–Fri), 8am Mon
Estimated arrival: see delivery times

Express (Australia-wide)

Faster delivery on eligible items via AusPost Express.

Order by 1pm AEST for same-day hand-off
Available for orders up to 3kg and non-bulky items
If Express isn't showing at checkout, an item in your cart isn't eligible.

Click & Collect

Pick up free from your chosen store—wait for the "Ready for collection" email.

Milton (fastest) · 37 Douglas St—pull up out front
Paddington · Burwood
See locations & hours
Brisbane metro

✅ Same-Day Delivery

Order by 1pm, arrive by ~6pm

Need it today? Choose Same Day (Sherpa) at checkout for eligible addresses and items.

Available business days on eligible postcodes
No PO Boxes or Parcel Lockers
If Same Day isn't visible at checkout, your cart or address isn't eligible.

Track Your Order

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
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Estimated Delivery Times

  • South East Queensland 2–3 working days
  • New South Wales and ACT 4–5 working days
  • Victoria and South Australia 5–7 working days
  • Western Australia and Tasmania metro 5–7 working days
  • Remote and regional 7–10 working days

We ship to New Zealand, USA, Canada, UK/Ireland, Europe (EU), China and more. Final shipping cost is shown at checkout after you add your delivery address.

See New Zealand See USA and Canada All other countries

Duties and taxes may be collected by your local carrier. Delivery timeframes vary depending on country and customs.

Frequently Asked Questions

Orders placed by 2pm AEST Tuesday to Friday, or 8am Monday, are dispatched the same business day for in-stock items. Express cut-off is 1pm AEST.

Some items are ineligible such as bulky or heavy goods and certain liquids. Removing them may reveal faster options. Same Day also depends on your address.

Orders are shipped with Australia Post, and Sherpa for Same Day. You'll receive tracking by email. Australia Post delivers contactless. If you choose Authority to Leave or Safe Drop, you take responsibility if the parcel goes missing after delivery.

If no one is home, the driver may leave a card with collection details. Having parcels delivered to your work address can be a good option.

If you are not satisfied, return the item as new within 45 days, with some exceptions.

Please email us promptly if your delivery is late, incorrect or damaged. Replacements are sent at our discretion after investigation. We are not liable for loss or damage after delivery has taken place, or for delays outside our control.

Visit us

Stores in Brisbane & Melbourne
We love seeing you in person! Same team, same values—shopping online or in store supports our whole crew 😊 But when you need it delivered (fast and plastic-free), we've got you covered.
Find locations & hours

Instant gifting

Email a Biome Gift Card 24/7

Send instantly to their inbox, or email it to yourself to print or forward. Online vouchers are for online use only. For in-store use, please purchase at our stores.

Buy a gift card
Delivered in minutes
Perfect last-minute

Good to know

  • Packaging: 100% plastic-free (yes, even our tape).
  • Stock: We ship from our own fully-stocked warehouse.
  • Out of stock? If anything's not available, we'll email you within 24 hours.
  • Need help fast? Email us on shop@biome.com.au or call 1300 301 767.
  • Heavy / Oversize Items: Orders over 3kg or large in size may attract a small surcharge at checkout (we subsidise this). Express isn't available for bulky items (e.g. Bokashi bins, some cleaning liquids, large formats).